This project was slightly different to anything we’ve done before, as Claims Consortium Group are an existing retainer client of ours. To facilitate the work, we scaled up their retainer and tackled the website over a number of months, beginning with a week’s ‘kick off’ sprint to give us a strong starting point.
The business had undergone much change since they created their original website; as such, they wanted to update their branding and messaging to bring it up to date, ensure it’s engaging to their audiences, and to best reflect the business changes. Their previous website also required restructuring to better advertise their services.
To make the new CCG website user-friendly for the team, they wanted to be able to create new pages and keep them updated without the need for external input. On top of this, they requested that the website be scalable and adaptable once it was launched, and to easily add new features in future phases. It was really important to us that we equip the CCG team to edit and create their own web pages, so they wouldn’t come up against any blockers going forward – as retainer clients, we’re there to support them, should they need; however, we want to empower our clients to take ownership of what we build for them.
“I had the pleasure of collaborating with The Idea Bureau on the design and build of our new website. I honestly cannot speak more highly of the team – they are an absolute joy to work with. It was a sizeable undertaking with a wide range of internal stakeholders, but Tash and Ben made the whole process so easy and seamless.”